Premium customer service across all contact channels
As a Full Service Provider, Audi Interaction GmbH takes care of your professional and premium customer communication across all contact channels. This includes classic telephone calls and the processing of incoming communications through written channels such as email, web forms or letters, as well as interactions via chat, video chat or social media channels.
Our multilingual employees can currently advise your customers across all contact channels in five foreign languages. In addition to German and English, these include Spanish, French and Italian.
Systematic market cultivation to win new customers
We guarantee premium support and the professional qualification of all interested parties from communications campaigns for lead generation. We will support you with systematic market cultivation and successfully winning customers in order to gain new customers and target groups.
Development and professionalization of quality measures
Quality checks, the creation of statistical data analyses for optimizing quality and the introduction of corresponding improvement measures are part of our daily business and will accompany the successful implementation of your assignment.
Project management and consulting
We will advise you regarding the design and creation of sales and support processes and implement them with you upon your request. With our many years of experience in the Audi Group environment, we can exploit our broad expertise in a target-oriented and purpose-driven way.
Own CRM solutions
Individual CRM solutions that are tailored to your assignment complete our portfolio.