Our Services

Premium customer service across all contact channels

As a Full Service Provider, Audi Interaction GmbH takes care of your professional and premium customer communication across all contact channels. This includes classic telephone calls and the processing of incoming communications through written channels such as email, web forms or letters, as well as interactions via chat, video chat or social media channels.

Multilingual communication

Our multilingual employees can currently advise your customers across all contact channels in five foreign languages. In addition to German and English, these include Spanish, French and Italian.

Systematic market cultivation to win new customers

We guarantee premium support and the professional qualification of all interested parties from communications campaigns for lead generation. We will support you with systematic market cultivation and successfully winning customers in order to gain new customers and target groups.

Development and professionalization of quality measures

Quality checks, the creation of statistical data analyses for optimizing quality and the introduction of corresponding improvement measures are part of our daily business and will accompany the successful implementation of your assignment.

Project management and consulting

We will advise you regarding the design and creation of sales and support processes and implement them with you upon your request. With our many years of experience in the Audi Group environment, we can exploit our broad expertise in a target-oriented and purpose-driven way.

Own CRM solutions

Individual CRM solutions that are tailored to your assignment complete our portfolio.

Our mission

Through attentive listening and open dialog, we are there for our customers. We solve our customers' problems and create innovations for our clients.

From the ideas and visions of AUDI AG, its subsidiaries, the importers and Audi dealers, we develop strategic, innovative, customer-oriented solutions across the entire customer process. We then implement these using cross-project synergies and successfully establish them.

Our vision

Audi Interaction GmbH is an experienced specialist in the area of customer care.
With more than 1 million customer contacts per year, we are the face and the voice of the Audi brand.
With our work, we contribute to the goal of engaging customers as part of AUDI AG's Strategy 2025.

Over the past approximately 14 years, there has therefore only been one direction for us – forwards. This is why today we are leaders in the area of customer communication. The world is changing faster than ever right now, we want to actively contribute to shaping this change.

We develop, establish and optimize – we get ideas off the ground!

Our values

Forward-looking & Reliable
We recognize future needs due to our depth of knowledge in products, target groups and systems.
We cultivate the required demand for innovation together with driving forces and customers.

We are distinguished by our high degree of accuracy and reliability.
For this reason, personal responsibilities are transparent, and successes are made visible within the team.

Approachable & Quality
We act with humanity, flexibly and quickly.
Our greatest strengths are openness and cooperation in dealing with each other and with customers. We can meet everyone at eye level.

Support excellence is our quality demand.
We always ask ourselves: “How useful was that?”