Apprenticeship

A young blonde woman smiling towards the camera

Commercial agent in dialogue marketing

Training as a commercial agent in dialogue marketing opens up an exciting and versatile career in digital customer communication. It is offered at our locations in Potsdam and Ingolstadt. With us, you will get to know all aspects of this profession and will be optimally prepared for a successful future.

As a commercial agent in dialogue marketing, you are the link between the company and its customers. Your main task is to process customer requests professionally and to ensure a positive customer experience. You will use various communication channels for this, such as telephone, email, or chat.

What you should be able to bring to the team

You attain a good average grade in your school-leaving qualification. Furthermore, you stand out for your high willingness to learn and desire to innovate.
You are actively committed to your professional future, like working in a team, and enjoy communicating with customers.
You are open, reliable, and enthusiastic and have good knowledge of German and English.

Eight Audi Interaction apprentices stand in front of the Audi building

Customer advice and support: You will answer questions, provide information about products and services, and help with problems.
Sales and distribution: You will inform customers about new offers and products and support sales in customer acquisition, for example, in our Audi Online Advice tool.
Data analysis: You will evaluate customer feedback and market data in order to increase customer satisfaction and optimise processes.
Quality assurance: You will ensure that all communication processes comply with company standards and are continuously improved.

Communication techniques: You will learn how to communicate professionally with customers and cater to their needs.
Knowledge of products and services: You will gain in-depth knowledge of the Volkswagen Group's products and services.
Sales and marketing strategies: You will learn how to develop and successfully implement sales strategies.
IT and CRM systems: You will be trained in the use of modern IT and customer relationship management systems.
Project work: You will work on projects that will enable you to apply theoretical knowledge in practice.

You will learn directly on the job and will be supervised by experienced, specialist coaches.
Our goal is to deploy trainees in our company even after they complete their vocational training. We will discuss the options for continued employment together at an early stage.
You will work in a modern company that is at the forefront of digital customer communication.
We offer fair training remuneration and numerous additional benefits.

Customer advice and support: You will answer questions, provide information about products and services, and help with problems.
Sales and distribution: You will inform customers about new offers and products and support sales in customer acquisition, for example, in our Audi Online Advice tool.
Data analysis: You will evaluate customer feedback and market data in order to increase customer satisfaction and optimise processes.
Quality assurance: You will ensure that all communication processes comply with company standards and are continuously improved.

Communication techniques: You will learn how to communicate professionally with customers and cater to their needs.
Knowledge of products and services: You will gain in-depth knowledge of the Volkswagen Group's products and services.
Sales and marketing strategies: You will learn how to develop and successfully implement sales strategies.
IT and CRM systems: You will be trained in the use of modern IT and customer relationship management systems.
Project work: You will work on projects that will enable you to apply theoretical knowledge in practice.

You will learn directly on the job and will be supervised by experienced, specialist coaches.
Our goal is to deploy trainees in our company even after they complete their vocational training. We will discuss the options for continued employment together at an early stage.
You will work in a modern company that is at the forefront of digital customer communication.
We offer fair training remuneration and numerous additional benefits.

Training remuneration

1. apprenticeship year

1.025

€

2. apprenticeship year

1.050

€

3. apprenticeship year

1.180

€

Application process

Young, brunette woman stands at the window and makes a phone call, she holds a folder in her hand and smiles

1. Telephone interview

After receiving your application, we will conduct an initial telephone interview in order to get to know you better and to gain a first impression of your skills and interests.

Job interview: A man and a younger woman are talking, the man can be seen from behind, holding documents in his hand and the woman is smiling

2. In-person interview

If the telephone interview was successful, we will invite you to an in-person interview. Here, you will also take a test that assesses your suitability for the training.

Two men in business attire shake hands and smile

3. Taster day on site

After a successful interview, you will have the opportunity to spend a taster day with us. This day gives you the opportunity to gain an insight into the daily work of your colleagues, to clarify final questions, and to visit the premises on site before you make your decision.

Career events

Meet us live on site and exchange ideas with us about jobs and careers at Audi Interaction.

Still have questions?

Please use our contact form for your query.

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