Man with curly, dark hair stands leaning against a wall and looks at a gray Audi model, the sun rises in the background

Our competences

Services along the customer journey

We are a reliable partner for sustainable customer loyalty.

Specialist departments of AUDI AG
Specialist departments play a central role in the Group environment. They are responsible for defining strategic goals and driving innovation to ensure the quality of products and services. We support the AUDI AG departments in implementing these goals through our expertise in customer communication and offer tailor-made solutions.
Audi S6 Sportback e-tron: Stromverbrauch (kombiniert): 16,7-15,7 kWh/100km; CO₂-Emissionen (kombiniert): 0 g/km; CO₂-Klasse: A
End customers
As the first point of contact for interested parties and customers, we take care of their individual needs and support them with questions or problems relating to the Audi, SEAT, and Cupra brands. We process every request promptly and competently in order to maintain customer satisfaction and trust in the brand.
Dealers and service partners
Dealers and service partners act as a crucial interface between the manufacturer and the end customers by selling vehicles and offering comprehensive maintenance and repair services. In close collaboration, we provide effective solutions to optimise the sales and service process and thereby increase customer satisfaction.
Importers
We forward requests from customers and interested parties abroad directly to the corresponding importers and follow and support the requests until completion. We also support importers, as well as their dealers and service partners, in order to process customer requests independently and in high quality.
Audi S6 Avant e-tron: Stromverbrauch (kombiniert): 17,4-16,4 kWh/100km; CO₂-Emissionen (kombiniert): 0 g/km; CO₂-Klasse: A
Specialist departments of AUDI AG
Specialist departments play a central role in the Group environment. They are responsible for defining strategic goals and driving innovation to ensure the quality of products and services. We support the AUDI AG departments in implementing these goals through our expertise in customer communication and offer tailor-made solutions.
Audi S6 Sportback e-tron: Stromverbrauch (kombiniert): 16,7-15,7 kWh/100km; CO₂-Emissionen (kombiniert): 0 g/km; CO₂-Klasse: A
End customers
As the first point of contact for interested parties and customers, we take care of their individual needs and support them with questions or problems relating to the Audi, SEAT, and Cupra brands. We process every request promptly and competently in order to maintain customer satisfaction and trust in the brand.

A woman and a man are sitting in a car together and driving. The man is on the driver's side and looks at the woman with a smile

Premium Customer Services

Customers of Audi and other Group brands benefit from the best possible support. Our teams provide assistance with the highest level of expertise for a wide range of issues. Fast and reliable processing of all customer requests is important to us.

More about Premium Customer Services

Brunette woman stands at the reception desk in a car dealership and gets advice from another woman

Premium Partner Services

For dealers and service partners, we offer individual communication solutions as well as comprehensive technical support and training to ensure the highest service standards.

More about Premium Partner Services

Woman in a business look stands next to a silver Audi A5 Avant

Marketing & Sales Services

We support marketing & sales processes along the entire customer journey. As a contact person, we take care of our long-standing customers and Audi fans with a great amount of passion and dedication. We represent the Audi brand with our expertise and commitment, so that its values and quality are clearly noticeable in every encounter.

More about Marketing & Sales Services

Audi A5 Avant: Kraftstoffverbrauch (kombiniert): 7,9–4,9 l/100km; CO₂-Emissionen (kombiniert): 180–128 g/km; CO₂-Klasse: G–D

A woman and a man stand behind an Audi Q5 model

Project & Information Management

We advise the specialist departments of AUDI AG on the conception and creation of efficient information processes and support them on the project management side. With our many years of experience in the Audi Group environment, we are able to contribute our broad expertise in a targeted and benefit-oriented manner.

More about Project & Information Management

Audi Q5 SUV: Fuel consumption (combined): 7.9-5.9 l/100km; CO₂ emissions (combined): 180-148 g/km; CO₂ class: G-E

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Our competences

Services along the customer journey

Specialist departments of AUDI AG

End customers