Brünette Frau steht im Autohaus am Empfang und lässt sich vone einer anderen Frau beraten

Premium Partner Services

about
300.000

dealer contacts per year

over
300

dealers we provide support for

over
900

service locations in Germany, we provide advice and support

Dealers and service partners act as a crucial interface between the manufacturer and the end customers by selling vehicles and offering comprehensive maintenance and repair services. In close collaboration with our partners, we provide effective solutions to optimise the sales and service process and thereby increase customer satisfaction. With our Premium Partner Services, we offer individual communication solutions as well as comprehensive technical support and training to ensure the highest service standards.

A brief insight

into our Premium Partner Services

A young couple is shown the model by an Audi sales consultant outside the dealership

Audi Partner Center

Our Audi Partner Center advises Audi trade and service partners in Germany on marketing and communication-related topics and supports them in their daily marketing work.

This includes, among other things, dealer advertising, online media, service programmes, after-sales and Audi motivation programmes. With every instance of customer contact, we recognise development and optimisation potential, which is incorporated into ongoing processes in order to contribute to the success of our partners and thus also of the Audi brand.

A silver Audi model is charging at an electric column and a sales consultant shows another man in a suit something on his smartphone

Training management

In the area of sales, AUDI AG offers its dealers various formats for training and further education in order to ensure high-quality service in accordance with Audi standards.

We support the dealer development department in administering and implementing training measures in German-speaking countries.

Zwei Männer im T-Shiter (der vordere Mann hat einen tattoowierten Arm), schauen sich den Motorinnenraum eines Audi Modells an

Repair advice for vehicles

In the event of repair requests from the workshops, we support our service partners, who work across brands, with our team of highly qualified and experienced diagnostic and service technicians, answering their queries in a professional manner. In the process, they benefit from our knowledge of vehicles from various brands in the Volkswagen Group, which we can bundle at Group level.

Colored woman with short blond hair stands in front of a grey CUPRA model and looks at her smartphone

Premium Partner Support for SEAT | CUPRA

We have developed a communication platform for SEAT | CUPRA that is specifically aimed at dealers. This platform enables efficient and user-friendly communication via various channels. Dealers can reach us by phone, video call, live chat, or messenger. We also offer asynchronous communication channels, such as e-mail, contact forms, and callback services. This ensures that all our dealers' concerns are dealt with quickly and smoothly. Our goal is to provide SEAT and CUPRA dealers with a central and reliable point of contact for all support requirements.

Have we sparked your interest?

Apply now! Take a regular look at our job portal to see if we have a suitable position for you. We look forward to receiving your application!

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