A woman and a man are sitting in a car together and driving. The man is on the driver's side and looks at the woman with a smile

Premium Customer Services

We offer professional and premium-quality customer communication that leaves nothing to be desired. As the first point of contact for interested parties and customers, we take care of their individual needs and provide support with matters relating to the brands Audi, SEAT and Cupra. We process every request promptly and competently in order to ensure customer satisfaction and strengthen trust in the brand.

Premium Customer Services for Audi

Audi for Audi – as a subsidiary of AUDI AG, we represent the values and passion of the brand in every customer interaction. In the Audi customer service department, our competent team is available on the 1st and 2nd customer support level in order to be able to advise our Audi customers efficiently and at a high level of quality.

Our Customer support

1st Level Support

is the first point of contact for our customers, for example, via the Audi Germany website. In addition, we provide interested parties with comprehensive advice on Audi vehicles and other services.

2nd Level Support

is dedicated to product-specific and technical questions that our customers have and offers individual customer solutions.

A brief insight

into our Premium Customer Services for Audi

A man walks behind a silver Audi Q7 model and looks to the rear

Audi Emergency Service

In the event of a breakdown or accident, our Audi Emergency Service Centre is available to our Audi customers around the clock as part of the Audi Mobility Guarantee. Our experts provide advice to all Audi customers in Germany whose vehicles have broken down and are also the first point of contact for German customers who have an emergency abroad. A multilingual team ensures that these issues are resolved competently and professionally abroad.

Audi Q7 SUV: Kraftstoffverbrauch (kombiniert): 11,0–7,8 l/100km; CO₂-Emissionen (kombiniert): 250–204 g/km; CO₂-Klasse: G

A woman sits at the wheel of an Audi model and drives on a road, view from the back seat, the woman can be seen from behind

Audi Employee Vehicle Business

Employees of AUDI AG and Audi Interaction have the option of using Audi vehicles at employee conditions. For this purpose, the Employee Vehicle Centre (EVC) is the central point of contact for the purchase and leasing of new Audi vehicles, while the Employee Used Car Centre (EUCC)is the central contact for the purchase of a used Audi vehicle. To ensure a smooth handling process, our team deals with all enquiries from the entire employee vehicle business.

Premium Customer Services for SEAT | CUPRA

First-class customer support and outstanding lead management – our team ensures that every customer interaction with the SEAT or CUPRA brand becomes a positive experience. From booking a test drive to providing answers on vehicle features: with our structured approach and modern systems, we ensure that SEAT and CUPRA customers are well informed and supported by us. Their driving experience is our focus.

Have we sparked your interest?

Apply now! Take a regular look at our job portal to see if we have a suitable position for you. We look forward to receiving your application!

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